Privacy Policy

1. Introduction

At Gegir Apartments, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, and Google Ads policies.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Create an account on our website
• Contact us for customer support
• Subscribe to our newsletter
• Participate in surveys or promotional activities

This information may include:

• Name, email address, phone number
• Billing and payment information
• Government-issued identification for verification
• Stay preferences and special requests
• Communication history with our support team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information through:

• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies
• Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps
• Device Information: Device type, screen resolution, and mobile device identifiers

3. Google Ads and Remarketing Compliance

3.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as:

• Pages visited and time spent on each page
• Traffic sources and referral information
• Demographics and interests (when available)
• Conversion tracking for bookings and inquiries

3.2 Google Ads and Remarketing

We participate in Google Ads programs, including:

• Google Ads Remarketing: We may show you targeted ads on other websites based on your visit to our site
• Google Display Network: Our ads may appear on partner websites within Google's advertising network
• Conversion Tracking: We track actions you take after clicking on our ads to measure campaign effectiveness

You can opt out of personalized Google ads by visiting the Google Ads Settings page or by visiting aboutads.info.

3.3 Consent for Advertising

By using our website, you consent to:

• Collection of data for advertising purposes
• Use of remarketing pixels and cookies
• Display of personalized advertisements
• Data sharing with Google for advertising optimization

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing bookings, managing reservations, and providing customer support
• Communication: Sending booking confirmations, service updates, and responding to inquiries
• Marketing: Sending promotional materials, newsletters, and special offers (with consent)
• Website Improvement: Analyzing usage patterns to enhance user experience
• Legal Compliance: Meeting regulatory requirements and resolving disputes
• Fraud Prevention: Detecting and preventing fraudulent activities

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (credit card companies, payment gateways)
• Customer support services
• Marketing and advertising (Google, Facebook, email service providers)
• Website analytics and optimization
• Property management and maintenance

5.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when necessary to:

• Comply with legal processes
• Protect our rights and property
• Ensure the safety of our guests and staff
• Investigate potential violations of our terms

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Unlawful processing

Our security measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, including:

• Booking Data: 7 years for accounting and tax purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: Up to 26 months (Google Analytics default)
• Support Communications: 3 years for quality assurance

8. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Withdraw consent for marketing communications
• Complaint: File a complaint with the Privacy Commissioner of Canada

9. Cookie Management

You can control cookies through your browser settings:

• Block all cookies
• Block third-party cookies
• Delete existing cookies
• Receive notifications when cookies are set

Note that blocking cookies may affect website functionality and your user experience.

10. International Data Transfers

Some of our service providers may be located outside Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the Privacy Commissioner
• Standard contractual clauses
• Certification schemes
• Binding corporate rules

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our homepage

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Privacy Officer: [email protected]
• Phone: +1 250-490-7867
• Mail: Privacy Officer, Gegir Apartments, 219 Laurier Ave W, Ottawa, ON K1P 5J6, Canada